Lead times are slightly different depending on the requested type of graphic.
Please set the due date at minimum 3 days from the initial ticket request. Depending on queue, your graphic may be completed earlier than the 3 days, but this will allow us to properly plan out other projects.
Please do not specify times in your request (i.e. Please have done by 10am). Designs should be expected by EOD. If a design is needed for a meeting at 10am, it should have been requested with a due date of the day before.
Please check below the average amount of time it takes the design team to complete a ticket request:
Social Graphics
Initial proof: Please set 3 days from initial ticket request
Additional changes: Up to 24 hours per revision round
Display
Initial proof: Please set 3 days from initial ticket request
Build out (additional sizes): 1-2 days (from final proof approval)
Additional changes: Up to 24 hours per revision round
Animated GIFS/HTML5
Initial proof: Please set 3 days from initial ticket request
Build out (additional sizes): 1-3 days (from final proof approval)
Additional changes: Up to 36 hours per revision round
Video Post Graphics
Initial proof: Please set 4 days from initial ticket request
Additional changes: Up to 36 hours per revision round
Email (HTML)
Initial proof: Please set 3 days from initial ticket request
Additional changes: Up to 24 hours per revision round
Development: 1-2 days (from final proof approval)
What if I don't provide copy?
If copy is not provided, it may take an additional day for the initial proof as the designers and copywriter work out those details.
Due Date Quick Reference
If you submit your ticket on Monday, the earliest due date should be the following Thursday.
Monday > Thursday
Tuesday > Friday
Wednesday > Monday
Thursday > Tuesday
Friday > Wednesday