Creative Ticket Request

The design department always tries to provide proofs and graphics without any errors. However, occasionally a small error might slip through our Quality As...

Your client has requested changes. Again. Do you make a completely new ticket or can you request changes in your current ticket? Here is a guide to help you...

The short answer is no.  Reopening older or closed tickets leads to confusion and cluttered tickets. Instead, try creating a new ticket with a link refe...

Yes, you are able to schedule a 30-minute brainstorm session with the creative team. Depending on your needs, we may invite only a few creatives or the whol...

If you are logged into your account and you are no longer seeing a specific ticket you previously saw, it is possible that the ticket has been resolved or c...

Log into Freshdesk and navigate to the ticket you want to close. You'll see the 'Mark ticket as closed' button at the top. It is highlighted...

Just so you know, if you ever change the "date requested" date after you have received the initial reply, you need to notify a member of the desig...